{"id":4417,"date":"2020-11-25T17:44:59","date_gmt":"2020-11-25T10:44:59","guid":{"rendered":"https:\/\/woocommerce-529299-2024980.cloudwaysapps.com\/?page_id=4417"},"modified":"2021-04-23T14:36:00","modified_gmt":"2021-04-23T07:36:00","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/amira.jewelry\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4417\" class=\"elementor elementor-4417\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d61c794 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d61c794\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e613364\" data-id=\"e613364\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--e613364 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17171f8 elementor-widget elementor-widget-shortcode\" data-id=\"17171f8\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4751\" class=\"elementor elementor-4751\" data-elementor-gstype=\"cover\" data-page-el-selector=\"body.elementor-page-4751\" data-disable-padding=\"\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-272ced0b rey-section-stretched rey-flexWrap rey-section-bg--classic elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"272ced0b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-194af824\" data-id=\"194af824\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--194af824 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1972542b rey-flexWrap elementor-section-height-min-height elementor-section-content-bottom rey-section-bg--classic rey-sectionScroll rey-sectionScroll--clip-out elementor-section-boxed elementor-section-height-default\" data-id=\"1972542b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;rey_clip_threshold&quot;:0.5}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-42f46c35 rey-colbg--classic\" data-id=\"42f46c35\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap--42f46c35 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e216201 elementor-widget elementor-widget-heading\" data-id=\"4e216201\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\">How Can We Help?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61ceac u-last-p-margin elementor-widget elementor-widget-text-editor\" data-id=\"61ceac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWe want you to be happy &#8211; pure and simple. If you can&#8217;t find the answer to your question below &#8211; please give us a call! The best time to reach us is\nMon &#8211; Sun 8am &#8211; 6pm\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3433eec3 elementor-button-underline elementor-widget elementor-widget-button\" data-id=\"3433eec3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/amira.jewelry\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GET A QUOTE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4bc445 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a4bc445\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89302af\" data-id=\"89302af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--89302af elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b56a099 elementor-widget elementor-widget-heading\" data-id=\"b56a099\" data-element_type=\"widget\" data-widget_type=\"heading.dynamic_title\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title\"><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e06571 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e06571\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-28735b0\" data-id=\"28735b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--28735b0 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15cbe32 reyEl-menu--vertical reyEl-menu--cols-1 --icons-start elementor-widget elementor-widget-reycore-menu\" data-id=\"15cbe32\" data-element_type=\"widget\" data-widget_type=\"reycore-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"rey-element reyEl-menu\">\n\t\t\t<div class=\"reyEl-menu-navWrapper\"><ul id=\"menu-customer-service\" class=\"reyEl-menu-nav rey-navEl --menuHover-\"><li id=\"menu-item-4598\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4598 o-id-4420\"><a href=\"https:\/\/amira.jewelry\/en\/faq\/\"><span>FAQ<\/span><\/a><\/li>\n<li id=\"menu-item-4599\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4599 o-id-4417\"><a href=\"https:\/\/amira.jewelry\/en\/return-policy\/\"><span>Return Policy<\/span><\/a><\/li>\n<li id=\"menu-item-4808\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4808 o-id-4765\"><a href=\"https:\/\/amira.jewelry\/en\/warranty-2\/\"><span>Warranty<\/span><\/a><\/li>\n<li id=\"menu-item-4980\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-4980 o-id-499\"><a href=\"https:\/\/amira.jewelry\/en\/privacy-policy\/\"><span>Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-4981\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4981 o-id-506\"><a href=\"https:\/\/amira.jewelry\/en\/terms-conditions\/\"><span>Terms of Use<\/span><\/a><\/li>\n<li id=\"menu-item-5194\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5194 o-id-4546\"><a href=\"https:\/\/amira.jewelry\/en\/ts-shipment-tracking\/\"><span>Shipment Tracking<\/span><\/a><\/li>\n<\/ul><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-edfcc33\" data-id=\"edfcc33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--edfcc33 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5f642a elementor-widget elementor-widget-text-editor\" data-id=\"a5f642a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. A product number and certificate of authenticity is required for all returns.<\/p><p>Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.<\/p><p>To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.<\/p><p>If a package or item delivered to you arrives damaged, please refuse the shipment, or call us immediately at ________. Please retain all packing materials unless instructed otherwise. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Amira Diamonds is not responsible for lost or damaged returned shipments.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb96bf5 m-auto--bottom elementor-widget elementor-widget-heading\" data-id=\"fb96bf5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-Refundable Items<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-902f6b7 elementor-widget elementor-widget-text-editor\" data-id=\"902f6b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Engraved jewelry items other than rings may not be returned. \n<\/li><li>Diamonds purchased that were under Upgrade Program may not be returned for credit, but can be exchanged within 30 days.<\/li><li>Special orders or final sale and are not eligible for return or exchange.<\/li><li>Shipping fees are non-refundable.<\/li><li>Returns without a document will be refused upon receipt. Returns with missing paperwork or product will not be processed.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aebbd03 elementor-widget elementor-widget-heading\" data-id=\"aebbd03\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-Resizable Items<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0dfccb elementor-widget elementor-widget-text-editor\" data-id=\"a0dfccb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4c4f9 elementor-widget elementor-widget-heading\" data-id=\"2b4c4f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">International Returns<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b1beb1 elementor-widget elementor-widget-text-editor\" data-id=\"0b1beb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Additional shipping charges may be incurred if packages are returned via alternate carriers. Blue Nile reserves the right to charge your credit card for any fees we incur at time of package receipt.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efec4e3 elementor-widget elementor-widget-heading\" data-id=\"efec4e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How To Prepare A Return Or Exchange<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3a5d5f elementor-widget elementor-widget-text-editor\" data-id=\"b3a5d5f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To return a diamond or jewelry item, please follow the process below:<\/p><ol><li>Select your carrier and initiate your return.<br \/>If returning within 30 days, a free FedEx shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year). If returning outside of 30 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require product number that must be clearly written on the outside of the shipping box you are returning. Simply print the label and affix to the outside top portion of the box.\u00a0Please call our Diamond and Jewelry Consultant at ________. We are available 24 hours a day, 7 days a week.<\/li><li>\u00a0Package your item(s) securely in the original packing materials. If your return is for refund<br \/>or exchange, please include any diamond grading reports or appraisal(s). Diamond grading<br \/>reports and appraisals are not required for repairs and resizes. If your item was delivered<br \/>with a diamond report and that report is not returned, you will be liable for the USD $150<br \/>(or equivalent amount in other currencies) replacement cost. For security reasons, do not<br \/>write anywhere on the outside of the box<\/li><li>Ensuring your return shipment for its full purchase value is strongly recommended. We are not responsible for lost or stolen articles. If using our complimentary return service, the shipping label emailed to you includes insurance protection. If you are not using our complimentary service (ex. free return label quota already met, or returning for resizing, cleaning, or repairs outside of 30 days), we offer an expedited return shipping option through Parcel Pro, which includes FedEx shipping service and insurance at discounted rates.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b6cf7 elementor-widget elementor-widget-heading\" data-id=\"70b6cf7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cancel Or Change An Order<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4531b elementor-widget elementor-widget-text-editor\" data-id=\"ab4531b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you would like to change or cancel an order please call our Diamond and Jewelry Consultant at ___________. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and\/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-390f9d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"390f9d8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9a7c2f\" data-id=\"f9a7c2f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--f9a7c2f elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f6c8c elementor-widget elementor-widget-spacer\" data-id=\"a3f6c8c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Return Policy Warranty Privacy Policy Terms of Use Shipment Tracking We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"footnotes":""},"class_list":["post-4417","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/amira.jewelry\/en\/wp-json\/wp\/v2\/pages\/4417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amira.jewelry\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amira.jewelry\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amira.jewelry\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amira.jewelry\/en\/wp-json\/wp\/v2\/comments?post=4417"}],"version-history":[{"count":0,"href":"https:\/\/amira.jewelry\/en\/wp-json\/wp\/v2\/pages\/4417\/revisions"}],"wp:attachment":[{"href":"https:\/\/amira.jewelry\/en\/wp-json\/wp\/v2\/media?parent=4417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}