How Can We Help?
We want you to be happy – pure and simple. If you can’t find the answer to your question below – please give us a call! The best time to reach us is
Mon – Sun 8am – 6pm
We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. A product number and certificate of authenticity is required for all returns.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment, or call us immediately at ________. Please retain all packing materials unless instructed otherwise. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Amira Diamonds is not responsible for lost or damaged returned shipments.
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool
Additional shipping charges may be incurred if packages are returned via alternate carriers. Blue Nile reserves the right to charge your credit card for any fees we incur at time of package receipt.
To return a diamond or jewelry item, please follow the process below:
If you would like to change or cancel an order please call our Diamond and Jewelry Consultant at ___________. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment