How Can We Help?

We want you to be happy – pure and simple. If you can’t find the answer to your question below – please give us a call! The best time to reach us is Mon – Sun 8am – 6pm


At Amira Diamonds, we subject each of our products to rigorous standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.

We are committed to ensuring the quality of your purchase; we stand behind everything that we selland warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for a lifetime.

All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services

In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry. If the defect is determined to have occurred during the manufacturing process, we’ll replace or repair the item at no cost to you. If Brilliance determines that the damage was due to normal wear-and-tear, we will repair the product at cost. Brilliance cannot guarantee the work of another jeweler. (Please note we do not replace damaged, lost or missing diamonds and gems from rings or settings.)

Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your James Allen jewelry.

Please Note: 

  • The customer will be responsible for any shipping charges related to a warranty repair.
  • We reserve the right to void the warranty on any item that shows signs of modification,
    abuse or damage beyond normal wear, as deemed by our jewelry professionals.
  • We will not be responsible for lost or stolen items.

Jewelry Insurance

Each product comes with a free gemological appraisal issued by a master gemologist. This signed and certified document can be provided to your insurance company to verify the replacement value of your diamond or fine jewelry. We also provide complimentary re-appraisals to adjust your item’s value as it appreciates over time. It is advisable that you insure your diamond or fine jewelry product as part of your homeowner’s or renter’s insurance policy. In the event that your item is lost or stolen, you’ll be eligible to receive the amount of its appraised value. If your existing policy doesn’t cover jewelry or you don’t currently have a policy, you can purchase protection from a specialized jewelry insurer