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We want you to be happy – pure and simple. If you can’t find the answer to your question below – please give us a call! The best time to reach us is
Mon – Sun 8am – 6pm
Return Policy
We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. A product number and certificate of authenticity is required for all returns.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment, or call us immediately at ________. Please retain all packing materials unless instructed otherwise. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Amira Diamonds is not responsible for lost or damaged returned shipments.
Non-Refundable Items
- Engraved jewelry items other than rings may not be returned.
- Diamonds purchased that were under Upgrade Program may not be returned for credit, but can be exchanged within 30 days.
- Special orders or final sale and are not eligible for return or exchange.
- Shipping fees are non-refundable.
- Returns without a document will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Non-Resizable Items
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool
International Returns
Additional shipping charges may be incurred if packages are returned via alternate carriers. Blue Nile reserves the right to charge your credit card for any fees we incur at time of package receipt.
How To Prepare A Return Or Exchange
To return a diamond or jewelry item, please follow the process below:
- Select your carrier and initiate your return.
If returning within 30 days, a free FedEx shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year). If returning outside of 30 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require product number that must be clearly written on the outside of the shipping box you are returning. Simply print the label and affix to the outside top portion of the box. Please call our Diamond and Jewelry Consultant at ________. We are available 24 hours a day, 7 days a week. - Package your item(s) securely in the original packing materials. If your return is for refund
or exchange, please include any diamond grading reports or appraisal(s). Diamond grading
reports and appraisals are not required for repairs and resizes. If your item was delivered
with a diamond report and that report is not returned, you will be liable for the USD $150
(or equivalent amount in other currencies) replacement cost. For security reasons, do not
write anywhere on the outside of the box - Ensuring your return shipment for its full purchase value is strongly recommended. We are not responsible for lost or stolen articles. If using our complimentary return service, the shipping label emailed to you includes insurance protection. If you are not using our complimentary service (ex. free return label quota already met, or returning for resizing, cleaning, or repairs outside of 30 days), we offer an expedited return shipping option through Parcel Pro, which includes FedEx shipping service and insurance at discounted rates.
Cancel Or Change An Order
If you would like to change or cancel an order please call our Diamond and Jewelry Consultant at ___________. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment